At Derazin.com, we strive to provide our customers with fast, reliable, and cost-effective shipping options. We work with trusted logistics partners to ensure your orders are delivered safely and on time.

Shipping Methods and Timeframes
1.1 Domestic Shipping (within Turkey):

  • Standard Shipping: 2-5 business days
  • Express Shipping: 1-3 business days

1.2 International Shipping:

  • Standard International Shipping: 10-20 business days
  • Express International Shipping: 8-12 business days

*Please note that these are estimated timeframes and may vary depending on your specific location and customs processing times.

Shipping Costs
2.1 Domestic Shipping (within Turkey):

  • Orders above 10,000 TRY: Free standard shipping

2.2 International Shipping:

  • Shipping costs for international orders are calculated based on the weight and dimensions of your package, as well as the destination country. You will be able to view and select the available shipping options and their associated costs during the checkout process.

Order Processing
3.1 Once your order is placed and payment is confirmed, our team will process your order within 1-2 business days. You will receive an email confirmation with your order details and tracking information once your package is shipped.

3.2 For international orders, please note that you may be responsible for paying import duties, taxes, and customs clearance fees upon delivery. These charges are not included in the product price or shipping cost and are the responsibility of the recipient.

Tracking Your Order
4.1 Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the carrier’s website.

Delivery Exceptions
5.1 In rare cases, there may be delivery exceptions due to factors such as severe weather conditions, natural disasters, or carrier-related issues. If your order is affected by a delivery exception, we will contact you promptly to provide updates and work towards a resolution.

Returns and Refunds
6.1 If you are not satisfied with your purchase, please refer to our Returns and Refunds policy for information on how to initiate a return and the eligibility criteria for refunds.

Contact Us
If you have any questions or concerns about your order or our delivery process, please don’t hesitate to contact our customer support team at support@derazin.com.

Last Updated: [20.04.2024]